Shipping & Delivery
1. SHIPPING & DELIVERY POLICY
We provide FREE Standard delivery to any address within the US. However, do note that we do not deliver to PO Boxes, military and restricted areas.
On the front, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.
- ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
There are 3 delivery options available for customers, Standard, Expedited and 2 Day Express courier.
Standard Courier – is complimentary for all US orders and it takes approximately 5 working days to reach you from the time of order.
Expedited Courier – is available at an additional charge of $10.70 and it takes approximately 3 working days to reach you from the time of order.
2 Day – is available at an additional charge of $19.70 and it takes approximately 2 working days to reach you from the time of order.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way and may track its status here.
- TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.