Returns Policy

If you are not completely satisfied with your purchase, please contact us at customercare@modher.com within 30 days of delivery to request a return. Returns must be approved by email before they are sent back.

Full-price items may be returned within 30 days of the delivery date. Items must be new, unused, and in their original packaging, with dust bag and tags included. Proof of purchase is required.

Return shipping is free. Once your return is approved, we will email you a prepaid return label.

A 5% restocking fee is deducted from all refunds, except for defective or damaged items.

Non-returnable items

Sale items, customized items, and gift cards are final sale and cannot be returned or refunded.

Refunds

Once your return is received and inspected, we will email you to confirm receipt and let you know whether your refund has been approved. Approved refunds, less the restocking fee, are issued to the original form of payment within 5–10 business days.

Late or missing refunds

If you have not received your refund, please first check your bank account, then contact your credit card company or bank, as posting can take some time. If you still have not received it, contact us at customercare@modher.com.

Exchanges

We replace items only if they arrive defective or damaged. To request an exchange, email customercare@modher.com and we will follow up with instructions. Defective or damaged items are exchanged or refunded in full, with no restocking fee.

Gifts

If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return, less the restocking fee. If it was not marked as a gift, or the gift giver had it shipped to themselves, the refund will go to the original purchaser.

Delivery times for exchanged items may vary depending on your location.